Monitoring Operations Intern

Zicom Electronic Security Systems Ltd.Mumbai
Operations
5K - 10K
01 July 2017
15 June 2017
BBA/BBM/BBS, MBA

Internship Description

Minimum Requirements for the candidates applying to Monitoring Operations Internship at Zicom Electronic Security Systems Ltd:

 

Internship Start Date: Between 15th June'17 and 1st July'17.

Project Availability: 3 months (preferred, not mandatory)

Preferred Degree(s): Are pursuing any degree but have relevant skills and interest

Degree Year: Currently in any year of study or recent graduates                                                  

#Available Internship Slots: 20

 

Responsibilities

At Zicom Electronic Security Systems Ltd (Mumbai), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.

 

During the internship tenure, intern will be be working on following verticals (ingroup or individually)

 

1. Monitoring of ATM sites.

2. Handling inbound and outbound calls that include calls for Hot listing cards, ATM updates and                                                                   Banks/Representatives/custodians,/Vendors related issues and other request calls from application related calls in (First Level Service)

3. Co-ordination with different departments(Cash/Network/UPS).

4. Handling the escalation from Bank and maintain a healthy relationship with the bank customers.

5. Providing online technical support to field engineer and Electrician.

 

About Company

The journey of securing lives began in 1994 for Zicom. With years of expertise and experience, Zicom etched a name for itself in the field of Electronic Security Surveillance in India. Over the last two decades, Zicom has expanded its reach to 5 countries, 1023 cities, and over a million happy customers, with an annual turnover of 1122 crores.

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