Internship Description1. Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. 2. Customer Service Executive plays a critical role in providing an interface between customers and the client company. 3. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
Responsibilities1. Advice and enable students to join the most appropriate teachers/classes and trouble shoot any problems they are facing. 2. Build relationships with teachers. 3. Dip-stick research with customers as when they happen, to gain marketing insights. 4. Process and analyze customer feed-back and suggest ways for continual improvement of the product. 5. Evolve into a revenue generation role by getting interested teachers to partner with Skillzot.
Skillzot.com is a young, fun & energetic startup, based out of Mumbai, with ambitious goals of trying to help make people’s lives a bit simpler.
Vision - is to help you nurture your talent/passion so that you can get joy in what you do best. Specifically, the mission is to facilitate you find credible and amazing teachers/classes, in your locality (or wherever is convenient for you), to help you nurture any talent/skill/passion (right from music, dance, painting, sports, foreign languages… you name it) you may wish to do so.