Monitoring Operations Intern
At Zicom Electronic Security Systems Ltd (Mumbai), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.
During the internship tenure, intern will be be working on following verticals (ingroup or individually)
1. Monitoring of ATM sites.
2. Handling inbound and outbound calls that include calls for Hot listing cards, ATM updates and Banks/Representatives/custodians,/Vendors related issues and other request calls from application related calls in (First Level Service)
3. Co-ordination with different departments(Cash/Network/UPS).
4. Handling the escalation from Bank and maintain a healthy relationship with the bank customers.
5. Providing online technical support to field engineer and Electrician.
Additional Instructions To Applicants
The journey of securing lives began in 1994 for Zicom. With years of expertise and experience, Zicom etched a name for itself in the field of Electronic Security Surveillance in India. Over the last two decades, Zicom has expanded its reach to 5 countries, 1023 cities, and over a million happy customers, with an annual turnover of 1122 crores.