Technical Support Internship

Location(s): Mumbai
Category: IT & Computers
Applications Start Date: 27 Dec. 2018
Degrees: B.E. / B.Tech
Stipend: 5K - 10K
Duration: 180 days Non-Negotiable
Last Date To Apply: 13 Jan. 2019
Mode of Interview: Face-to-Face
Available Slots: 2

Intern Responsibilities

At QuantumLink Communications Private Limited (Mumbai), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.

During the internship tenure, intern will be working on following verticals (in group or individually):

1. Understand and conversant with all the features and benefits of the company's products and services, and to convey this to customers when required.
2. Interact with customers and resolve any specific issues they may be facing.
3. Assist the team in supporting warranty programs covering software products and services for over 5,000 customers across the country.
4. Perform all routine operations of the Tech Support team responsibly - these cover troubleshooting, problem-solving, answering customer queries and providing training relating to QLC range of product & services.
5. Maintain all required information about issues handled both directly as well as by any reporting subordinates to improve the quality and timeliness of technical support to customers.
6. Lead and train subordinates.

Perks and Benefits

Experience Letter

Internship Certificate

Program Outcomes

Additional Instructions

1. Selected candidates for Technical Support at QuantumLink Communications Private Limited will require to bring supporting documentation which includes all the marksheets, updated resume, certificates, recommendations letter (if any), etc.
2. Candidates currently pursuing their graduation or recent graduates can apply to this internship.

About Company

QuantumLink Communications Private Limited is a software development company based in Mumbai, India. QuantumLink Communications Private Limited designs and develops applications oriented towards getting maximum productivity and utility from the internet, with specific emphasis in the area of email, internet sharing and TCP/IP based knowledge management systems.


Early to apply, early to get shortlisted! :)