Technical Support Internship

Location(s): Mumbai
Category: IT & Computers
Applications Start Date: 11 April 2018
Degrees: B.E. / B.Tech, B.sc
Stipend: 5K - 10K
Duration: 90 days
Last Date To Apply: 30 April 2018
Mode of Interview: Face-to-Face
Available Slots: 1

Intern Responsibilities

At Jarma Technologies LLP (Mumbai), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.

During the internship tenure, intern will be be working on following verticals (in group or individually):

1. Providing technical and diagnostic support for all hardware/software problems to our clients remotely or on-site.
2. Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
3. Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user's desktop or onsite.
4. Managing service requests, software installations, new computer setups, upgrades, etc.
5. Troubleshooting hardware & network related issues.
6. Troubleshooting specific software related issues.
7. Troubleshooting operating system and general software related issues.
8. Recording escalations from customers and notify the IT head on any operational escalations and complaints.
9. Resolving the queries in accordance with help-desk escalation process.
10. Handling onsite installations and technical demos (Mumbai or outside).

Perks and Benefits

Experience Letter

Internship Certificate

Program Outcomes

Additional Instructions

1. Selected candidates for Technical Support at Jarma Technologies LLP will require to bring supporting documentation which includes all the marksheets, updated resume, certificates, recommendations letter (if any), etc.
2. Candidates currently pursuing their graduation or recent graduates can apply to this internship.

About Company

Jarma Technologies is a leader in the visual communication industry. We have cutting-edge solutions in Digital Signage, active LED video walls, internal employee communications, interactive signages and meeting room booking system. We have consistently ranked as 'The Best' when it comes to offering enterprise-grade solutions. With our Digital Signage product, we have powered tens of thousands of screens not only in India but across other countries. We have customers from small networks to hundreds of screens across the globe.

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