Customer Satisfaction and Evaluation Internship

Location(s): Mumbai
Applications Start Date: 03 Feb. 2018
Degrees: B.M.S., BBA/BBM/BBS, MBA
Stipend: 5K - 10K
Duration: 60 days
Last Date To Apply: 28 Feb. 2018
Mode of Interview: Face-to-Face
Available Slots: 6

Intern Responsibilities

At National Aluminium Corporation India (NALCO), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.

During the internship tenure, intern will be be working on following verticals (in group or individually):

1. To make brief study of the company i.e. NALCO
2. To find out the importance of solving the customer’s complaints
3. To make study on the customer’s complaint resolution method carried out by NALCO
4. To study the customer satisfaction strategy as carried in-house by NALCO and to study about the Customer Satisfaction Index
5. To analyze the CSI
6. To find the customers who buy through the Corporate Marketing Department of NALCO
7. To evaluate Satisfaction levels of customers on the following grounds
8. Customer Satisfaction Surveys conducted by NALCO
9. Most important parameter in the products and services offered by NALCO
10. To offer suggestions, if any for improvement of Customer Satisfaction
11. To initially make a brief study of the Aluminium industry both in the global scenario and in the Indian scenario

Perks and Benefits

Experience Letter

Snacks and Beverages

Pre Placement Offer

Internship Certificate

Program Outcomes

About Company

National Aluminium Company Limited (NALCO) is a Navratna CPSE under Ministry of Mines. NALCO is one of the largest integrated Bauxite-Alumina-Aluminium- Power Complex in the Country. The Company is low cost producer of metallurgical grade alumina in the World as per Wood McKenzie report. With its consistent track record in capacity utilization, technology absorption, quality assurance, export performance and posting profits, NALCO is a bright example of India’s industrial capability.


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