Client Servicing Internship
At HopInTown (Mumbai), Interns are expected to be professionally well-versed with basic ethics, which includes arriving on time (as specified by the company), notifying the team leader of any deviations from the established schedule, and dressing to the standards of the organization and the work being performed. Respect the organization’s reporting structure and follow the policies and procedures of the organization.
During the internship tenure, intern will be be working on following verticals (in group or individually):
1. Establish & maintain a positive image of HopInTown as a brand by providing exceptional & consistent customer experience.
2. Handle customer queries & complaints effectively, and take appropriate actions to provide end-to-end customer service, care, comfort & delight.
3. Interact with customers regarding their orders and other aspects via calls, chat, and emails professionally.
4. Responsible for constant follow up with the customers regarding services.
5. Achieve maximum customer delight by establishing rapport with customers and catering to their requirements.
Perks and Benefits
This letter certifies the work experience and project details of an intern during the internship period. It is an essential document for visa processing and future employability.
A certificate of this type is issued to a student after completion of their internship. It certifies student's experience, skills and performance in a certain area of work.
PO (Program Outcomes) document summarises your knowledge, professional skills, and various personality attributes for an intern. The PO document helps you earn the required credits for your further studies.
Additional Instructions To Applicants
1. Selected candidates for Client Servicing at HopInTown will require to bring supporting documentation which includes all the marksheets, updated resume, certificates, recommendations letter (if any), etc.
2. Candidates currently pursuing their graduation or recent graduates can apply to this internship.
Hopintown is a venture by Koolrootz Interactive Private Limited. It is built with a vision to enrich lives of people with memorable moments & experiences. It is co-founded by experts with over 50 years of combined experience in travel, transportation & hospitality market. It has a strong focus on product research & development, marketing, customer servicing, and technology, for value addition, differentiation, competitive advantage & sustainability. Design thinking permeates all functions.
Hopintown is a one-stop hub for Experiences & Activities (E&A) across diverse categories like leisure & recreation, celebration, entertainment, events, sports, adventure, travel, lifestyle and many other forms of indulgence, catering to every customer segment, all year round.
It offers an innovative workplace, for employees, full of exciting opportunities, benefits and a place for creative expression.