The candidate should fulfill the following requirements:-
1. Should work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.
2. Should have the ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fast-moving environment.
3. Should have strong strategy, analytical, and communication skills.
4. Should have can-do attitude and self-sufficient work style.
The candidate should fulfill the following job responsibilities:-
1. Drive Special Projects across functions for customer delight
2. Monitor all customer interactions with Jabong and drive projects for constant improvement
3. Lead audit control for all process improvements. Own all customer feedback and interaction platforms.
4. Perform competitor analysis and best practices across ecommerce industry
5. Create business plans for organizational initiatives and execute the same.
6. Engage with business reporting teams and analysts to understand key issues and root cause analysis relevant to the processes.
7. Find quick resolution of issues through on the spot thinking and action oriented approach.
8. Analyze customer, operations and sales data to understand business priorities.
9. Measure process performance and KPIs using management dashboards.
10. Own implementation and compliance of one or more business processes across functions like customer service, warehouse, logistics and finance.
11. Develop excellent working relationships with function heads for smooth execution and compliance.
Jabong.com is a young and vibrant company that aims to provide good quality branded products. Jabong.com caters to the fashion needs of men, women and kids across footwear, apparel, jewellery and accessories.
At Jabong.com we strive to achieve the highest level of “Customer Satisfaction” possible. Our cutting edge E-commerce platform, highly experienced buying team, agile warehouse systems and state of the art customer care centre provides customer with:
Broader selection of products
Superior buying experience
On-time delivery of products
Quick resolution of any concerns