Phone Banking Officer
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
1.Handle and resolve customer complaints/ queries over phone.
2.Provide customers with relevant product and service information.
3.Cross sell new product and service opportunities to customers over phone.
4.Provide feedback to the team leaders about product / process.
ICICI Bank is India's largest private sector bank with total assets of Rs. 5,946.42 billion (US$ 99 billion) at March 31, 2014 and profit after tax Rs. 98.10 billion (US$ 1,637 million) for the year ended March 31, 2014.
ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary.