Customer Support Associate

Gifting incHyderabad
Sales and Marketing
10K - 15K
15 Sept. 2014

Job Description

Job Description:
As a Customer Sales Associate, you will be dealing directly with our customers and be responsible for inbound sales and post sale enquiries through email, chat and phone.


Job Responsibilities:
• Responsible for achieving sales targets through catalogue selling to customers.

• Responsible for handling inbound sales and post sales queries through email, chat, phone and social media platforms.

• Responsible for end to end sales including cross team coordination and fulfilment and create positive customer relations.

• Ensures customer requests are handled appropriately, in a timely manner and resolution of customer questions/complaints.

• Pre-sale analysis of customer inquiries and suggesting appropriate action to improve the customer experience

About Company

Beautiful ideas like butterflies, buzzing and connecting across the world like bees and spreading happiness with emotions soaring like robins. That’s us.

Connecting people across the world in the familiar embrace of warmth, sentiment and lasting emotion is what we set out to do a decade ago.
Over the last few years, our small steps have resulted in us creating a capability of connecting people across 185 countries. Over 13 million people and 4 million gifts later, we still remain excited about the endless expanse of human emotions. Expressed in wines , flowers, gift baskets and more. Across several age groups, we have had a small but vital role in strengthening the tug of love, respect and endearment. Mother’s Day, Father’s Day, Christmas, Valentine’s Day to everyday, we stand by the side of everyone who wants to make a little gesture and connect with each other.

Gifting Inc has five descriptions, five faces of online gifting and knowledge to some. In Gifts n Ideas, Pick up Flowers, Business Gestures and Gift Holler, users experience our reach and service. In The Flower Expert, visitors have been kind enough to acknowledge that their knowledge to flowers and gardening has grown manifold.


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