We are looking for a candidate who can:
 Provide on-site Technical Product support or installation.
 Install, troubleshoot and maintain Laerdal, ALS, BLS and simulation equipment.
 Install hardware and software configurations, Install, troubleshoot and maintain computer systems, hardware and peripherals.
 Identifies, analyzes and repairs product failures, orders replacement parts as required.
 Provide technical product training and basic user functionality training to customer base when required.
The candidate will be responsible to:
 Provide on going training to improve overall 2nd line and Field support competencies.
 Interact with Customer Support, Sales, Marketing and Senior Management to continually evaluate and improve the product support solutions channel and strategy.
 Support the implementation of the help desk tracking system, with recommendations for continuous improvement from the system, process and end user perspectives.
 Provide Tier 2 Technical Product customer support.
 Resolve customer issues with hardware and software related issues on Laerdal technology.
 Ensure customer satisfaction is maintained.
 Escalate technical issues to R&D/Product Management as needed.
 Escalate customer issues to line supervisors.
 Provide product feedback/customer suggestions to R&D.
 Promote continuous improvement.