1. Customer service and technical troubleshooting.
2. Exceeding call quality and efficiency standards.
3. Adherence to Process, Policy & Procedures Meeting and exceeding client SL Maximize customer satisfaction through effective solutions delivery.
1.Provide first level support to system engineering processes.
2. Perform troubleshoot on all hardware and software system and perform failure analysis to evaluate all processes and diagnose all software systems and analyze data to recommend improvements to ensure efficiency of projects.
3. Develop and implement all new strategies for all procedures.
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients' business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.1 billion, and a global employee talent capital of over 31,000, we offer productive applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination.