Technical Support Engineer
The candidate should fulfill the following requirements:-
1. Installing new software.
2. Installing new hardware (servers, printers, computer work stations etc).
3. Setting up user accounts, permissions and passwords.
4. Overseeing security of all systems, especially the internet.
5. Installing anti virus protection.
6. Fixing network faults.
7. Technical support for people using the network.
8. Training staff on new systems.
9. Day to day admin and monitoring of network use.
The candidate should fulfill the following job responsibilities:-
1. Open and track tickets through resolution and give summary reports to customers.
2. Generate customer activity reports and track time to resolve issues.
3. Diagnose mechanical, software, hardware and systems failures through established procedures.
4. Execute resolutions to problems and follow standard practices.
5. Determine, record and work with team to revise current procedures to enhance customer satisfaction.
6. Develop troubleshooting tips and tools to use in diagnosis.
Alternative Investments and Credits Limited (AICL) is a finance company operating on Islamic Finance principles of equity and justice. Established in the year 2000 AICL is the pioneer in Islamic Finance in India. Through its successful operation over the years AICL has set the path for Islamic Finance institutions in the Country.