The candidate should fulfill the following requirements: -
1. Excellent technical knowledge of computers and desktop hardware.
2. Ability to operate tools, components and peripheral accessories.
3. Working technical knowledge of current protocols, operating systems and standards.
The candidate should fulfill the following responsibilities: -
1. Provide initial assessment of urgency and business impact on all support calls.
2. Record incident resolutions in the Help Desk tool.
3. Monitor daily backups.
4. Maintain overall ownership of user’s issue.
5. Service ensuring that they receive resolution within a reasonable timeframe.
Evision Niche Technologies P Ltd is A Leading IT Infrastructure Services Provider, EVision Deals In Industrial Training , Manpower Outsourcing & IT Infrastructure Services With Over 10 Years Experience & 100+ Satisfied Clients.