Technical Support

Amadeus India Pvt. Ltd.Delhi
IT & Computers
10K - 15K
07 Aug. 2014

Job Description

The candidate should have the following requirements:-
1. Must be comfortable in traveling.

2. Knowledge about hardware and software installations.

3. Knowledge about networking.


The candidate should fulfill the following job responsibilities:-
1. Ensure user should not get any Technical problems and if they face Technical problem then Executive - Technical support has to close in minimum time frame.

2. Responsible for all type of S/W, H/W and Networking Installation.

3. Receiving complains of Technical problems from all users (Subscribers/BD team/Other departments) through phone/email/personally.

4. On receiving Technical complain has to respond immediately over the phone or via remote tools to solve their related Technical problems and if not solved then have to do visit call to solve the problem within set time frame.

5. If the problem is related to third party (ISP/Vendor) then Engineer has to log complain to concern (ISP/Vendor) and has to follow up as per escalation matrix.

6. Maintain set objective levels of solving calls.

7. Has to provide all miscellaneous reports required for the respective branch.

8. Maintaining H/W inventory, have to ensure the physical H/W stock is match with AAMS records.


1. Conveyance Reimbursements.

2. Mobile reimbursements

About Company

Amadeus India Private Limited, wholly owned by Bird Group, one of India’s largest travel conglomerates, has been a pioneer in providing a global platform to the Indian Travel industry by enabling access to state of the art travel automation technology.

Set up in 1994, Amadeus India Private Limited was established with the objective of providing IT and software services, developing software products and automated tools, for the travel trade industry including customized software products for travel agents and travel service providers. Amadeus India is registered under the Companies Act of 1956.

Over the years Amadeus India Private Limited has introduced the Indian travel industry to the latest and most technically advanced automated products available in international market. With systems and software solutions to simplify travel management, Amadeus India provides complete IT enabled services for the travel and tourism industry.


Apply now, and increase your chance to get shortlisted.