Client Servicing & Research Intern

YourGuy Concierge Pvt. Ltd.Mumbai
Client Servicing
Not Disclosed
18 July 2014

Job Description

The candidate should fulfill the following requirements:-
1. Communication Skills.

2. Proper spoken and written English.

3. Computer research skills.

4. Team player, time management.


Job Responsibilities:-
1. Providing help and advice to customers using your organization's products or services.

2. Communicating courteously with customers by telephone, email, letter and face to face.

3. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

4. Issuing refunds or compensation to customers.

5. Keeping accurate records of discussions or correspondence with customers.

6. Producing written information for customers, often involving use of computer packages/software.

7. Developing feedback or complaints procedures for customers to use.

8. Developing customer service procedures, policies and standards for the organization or department.

9. Learning about the organizations, products or services and keeping up to date with changes.

10. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

About Company

YourGuy is Your Bespoke Lifestyle Concierge company. But we don’t just restrict ourselves to the term Concierge. We strive to be the single contact to provide all your personal needs!
Our Aim is to provide a simplified lifestyle reducing Your stress and providing you with peace of mind so you have enough time to spend with Your family and friends! To achieve this, we’re constantly adding new services, so Your suggestions are extremely important to us!

Our mission is simple - Customer Satisfaction! We believe we can be existent only if we create value for our customers. And thats exactly what we’re out here to do.
We understand it can be stressful to locate and track reliable service providers. We can do it all for you. Our service providers are a unique group of companies and individuals who are committed to quality service and excellent customer care, exactly, as we are!

We operate all 7 days a week from 9am - Midnight! For Your comfort, we stay open till 4am on Fridays and Saturdays!


Increase your chances by applying right now!