Technical Support Engineer
The candidate should fulfill the following requirements:-
1. Excellent communication skills.
2. A confident and determined approach.
3. Technology background is a plus.
4. Self-motivation and drive.
5. A competitive streak.
6. Computer Skills – Excel, CRM.
7. Strong motivation skills and Performance-driven.
8. Graduate in any stream.
The candidate should carry out the following responsibilities:-
1. Gain thorough understanding of the product from a functional and business standpoint.
2. Be the first point of contact for all customers of Sell.
3. Create and maintain the FAQ list.
4. Log all tickets, requests in the support system.
5. Escalate critical, blocker items to management asap.
6. Resolve and close tickets in a timely manner.
7. Inform client of job done and take feedback where necessary.
Amura Marketing Technologies is a next generation Digital Marketing Company dedicated to deliver the most comprehensive online solutions to its clients. With offices in Pune, Mumbai, Delhi and Los Angeles, Amura is one of India’s fastest growing digital marketing firms. We offer multiple services which are designed to meet even the most demanding advertising requirements online.