Customer Care Executive
The candidate should fulfill the following requirements: -
1. Excellent verbal and written communication skills.
2. Quickly and effectively identifies and solves customer requests and problems.
3. Convergys conducts a stringent background verification process for all applicants.
The candidate should fulfill the following responsibilities: -
1. Provide best-in-class customer service and resolution to customer queries.
2. Meet customer requirements through first contact resolution.
3. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional service. Now, combining the best assets of each, we offer greater expertise and services for our clients and many more career opportunities for our talented employees.