Customer Relationship Officer

Hinduja Global Solutions Ltd.Bangalore
Client Servicing
10K - 15K
18 July 2014

Job Description

We are looking for the candidates who are good in:-
1. Maintaining a strong knowledge of products of the company.

2. Improving the overall customer relationship, delivering reliable administrative support and customer service.

3. Manage customer arrivals to maximize relationship building opportunities

4. Acknowledging customers promptly and treating them in a courteous manner.

Responsibilities

The job will involve following responsibilities:
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2. Opens customer accounts by recording account information.

3. Maintains customer records by updating account information.

4. Resolves product or service problems by clarifying the customer's complaint; determining the cause

5. Maintains financial accounts by processing customer adjustments.

6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Perks

Night Shift allowances.

About Company

HGS, part of the multi-billion dollar conglomerate - Hinduja Group, provides outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies.

We have been ranked among the Top 3 & Best Performing Call Centers Worldwide & by the Global Services Magazine in 2008. We were among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 list by the International Association of Outsourcing Professionals.

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