Customer Service Intern

KWINTIT SERVICES PVT LTDHyderabad
BPO & KPO
15K - 25K
18 Feb. 2017

Job Description

The candidate is required to fulfill the following:
1. Should have good command over English and must be willing to work in shift Day/Rotational Shifts.
2. Should exhibit patience and empathy to resolve customer queries and must be able to persuade, influence and negotiate effectively.
3. Should be able to compose grammatically correct, concise and accurate emails
4. Should demonstrate creative problem solving approach and strong analytical skills.

Responsibilities

1. Respond to customer inquiries by understanding inquiry.
2. Reviewing previous inquiries and responses.
3. Gathering and researching information.
4. Assembling and forwarding information.
5. Verifying customer's understanding of information and answer.
6. Making a record of customer inquiries by documenting inquiry and response in respective accounts.
7. Accomplish customer service and organization mission by completing related results as needed.
8. Prepare oneself for customer inquiries by studying products, services, and customer service processes.

About Company

Company Profile

KwinIT Services

We help our clients businesses grow, our services include website development, application development, cloud servicing, IT Consulting, BPO services and Data Processing. Our esteemed clients have assigned three different projects, one of three is izyCar and the rest two are related to translation and interpretation business assigned by UK Linguistic Services and Lingualine.

Our Web address: http://kwintit.co.in/

We deliver timely, accurate and professional customer service to all our customers. This position is vital; it requires an action-oriented, flexible problem-solver who will assist customers in bookings Translators and interpreters and resolving their queries. They would be required to communicate with customers primarily through Phone, mail and chat and help customers avail services offered by us.

Below we are sharing the vendor details, if you are selected for the above role, you will work for them.

UK Lingusitic Services

In a short period, UK linguistic services has not only become the most innovative but also reliable and trustworthy service provider for translation, interpretation,training and localization. We have a strong professional network, they specialize in more than 300 languages. They help us provide best Translation and Interpretation services to all who approach us. At UK Linguistic Services, we respect and value our clients. We always try and make our clients happy with our services. We are going global with our services.

Apply

Apply now, and increase your chance to get shortlisted.