Customer Care Intern
At Shopmonk, we believe Customer Care is everyone's responsibility. The selected interns will work with Category, Operations and Technology teams in solving customer issues. Responsibilities include:
1. Proactively resolve customer queries (through phone/email).
2. Maintain records of various issues and route queries to appropriate teams.
3. Take ownership of tasks and improve customer satisfaction.
Shopmonk uses superior know-how in technology and sourcing to bring new, path-breaking international launches at the best possible prices for Indian consumers. We want to help the average electronics shopper discover world-leading electronics brands in a hassle-free, almost fun shopping experience. Shopmonk is all set to improve the lot of electronics we shop for – online or otherwise.