The candidate should have the following requirements:-
1. Willing to work in night shifts primarily.
2. Excellent communication skills.
2. Willingness to work during weekends.
3. Willingness to work in a 24X7 environment.
The candidate should fulfil the following job responsibilities:-
1. Troubleshooting personal electronic devices.
2. Technical capability to handle customer complaints.
3. Polite approach in handling irate customers.
4. Proficient in Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously.
5. Sophisticated knowledge to deal with problems and solve them effectively.
6. Be customer service focused, able to deal with customers in friendly and polite manner.
Crown is a global IT solutions & services company providing technology consulting, talent sourcing, and human resource management solutions to Fortune 1000 companies, with a strong domain focus. These solutions are vertically integrated and delivered through a client intensive relationship based engagement & global delivery model.
Established in 2002, Crown Solution is headquartered in Chennai, India with nationwide branch offices and subsidiaries in Singapore and Australia. Crown builds, manages and supports a wide range of highly scalable and flexible business functions, supplying cost-effective, quick turnaround solutions for our customers.
Crown’s resourcing solutions include contingent staffing, talent sourcing, managed services programs, vendor management systems and recruitment process outsourcing. Human Resource management solutions comprise the payroll and end to end post recruitment lifecycle management services.